Revocation instruction and Revocation form

Consumers enjoy the following statutory rights. Every natural person that enters into the contract with the primary purpose that neither serves their business interest nor their freelance work is considered a consumer.

A Revocation Instruction

Right to cancellation

You have the right to cancel this contract without providing reasons within 14 fourteen days.
The period for revocation is 14 days and begins on the day on which you or a third person designated by you, who is not the carrier, has taken the goods into possession.
In order to exercise your right to revocation, you need to communicate to us: an unambiguous declaration (e.g. a postal letter, a telefax or an email) of your decision to revoke this contract. You may use the attached form, this is however not mandatory.
To stay within the period of revocation it is sufficient to send the declaration before the end of the revocation period.

Consequences of revocation

If you revoke this contract, we shall refund all payments which we have received from you, including the shipping costs (with the exception of those additional costs that arise from your choosing a shipping method other than the cheapest, standard shipping offered by us) without delay and within 14 days starting from the day that we received your declaration of revocation.
We will use the same method of payment for the refund as used in the original transaction, excepting cases in which we have explicitly agreed otherwise. In no case will we charge any costs due to the refund.
We can deny the refund until we have received the goods or until you have provided sufficient proof that you have sent the goods, depending which is the earlier date.
You are obliged to return to us the goods without delay and at the latest within 14 days starting from the day on which you have informed us of the revocation of the contract. The deadline is kept when you send the goods before the ending of the 14 days period.
You carry the immediate costs of the return of the goods.
The immediate costs of the return of such goods that cannot be sent by regular post (conveyance goods) are estimated to be not above XXX for each such good.
You are responsible for a possible loss of value only in cases where this loss of value is due to treatment of the goods that was not necessary to estimate the quality, properties and functionalities of the goods.

End of the revocation instruction

Excemptions and early forfeiture of the right to revocation

The right to revocation expires prematurely in cases of contracts for the delivery of goods that are sealed, and that for reasons of protection of health or hygiene are not suitable for return, where the seal has been broken upon delivery.

General Advice on returns

(1) Please avoid the the damage or vitiation of the goods. Please send the goods in their original packaging containing all accessories and all parts of the packaging back to us. Please use a protective additional packaging. Should you no longer be in possession of the original packaging, please see to it that the goods are protected from transportation damage.
(2) Please make sure to prepay shipping of the goods you send back to us. Wie will gladly refund you your shipping costs if these are not to be born by you.
Please be aware that points 1-2 are not prerequisites for an effective exercise of the right to revocation.

Revocation form

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